We understand that confidentiality of information is important to visitors to our website and to users of Newforma products and services. This privacy notice (“Privacy Notice”) describes how we collect, receive, use, store, share, transfer, and process your personal information. It also describes your choices regarding use, access and correction of your personal information.
Scope of this Privacy Notice
This Privacy Notice applies to Newforma (and its parent/subsidiary companies) including, but not limited to:
Newforma Inc (US); Newforma EMEA Ltd; Newforma Australia Pty Ltd; Construction Virtuelle Technologie BIM One Inc; Newforma Asia Pacific Pte Ltd; and Newforma Germany GmbH.
(collectively, “Affiliates” “we” “our” or “us”).
This Privacy Notice applies to personal information collected or otherwise processed in connection with websites, applications, products and services operated by Newforma and the Newforma group companies identified in this Privacy Notice, except where a separate privacy notice expressly applies.
These include:
• Corporate Sites: meaning our corporate, marketing, recruitment and event websites, landing pages and associated digital channels; and
• Product Sites: meaning our hosted product environments, customer and support portals, customer communities, and web and mobile applications.
References to Corporate Sites and Product Sites include their associated domains and subdomains, including those introduced or renamed from time to time.
Additional privacy information may be provided for particular products, features or activities. Any supplementary notice should be read together with this Privacy Notice. Where a separate notice expressly replaces this Privacy Notice for a particular activity, that separate notice applies to that activity.
Section A. What Data Newforma Collects
Newforma’s Role in Processing Personal Information
Newforma processes personal information in different capacities depending on the context in which the information is collected or provided to us.
When Newforma collects personal information through its websites, marketing activities, customer accounts, events, customer communities, and recruitment activities, Newforma acts as a data controller (or equivalent term under applicable law), meaning that Newforma determines the purposes and means of processing such personal information.
When Newforma processes personal information on behalf of customers through Newforma products and services, including information uploaded, stored, managed or otherwise processed within customer environments, Newforma generally acts as a data processor, service provider, or equivalent role under applicable law. In such circumstances, the customer remains responsible for determining the purposes and means of processing and for responding to requests relating to such personal information.
Individuals whose personal information is processed by Newforma on behalf of a customer should direct privacy-related requests to the relevant customer.
Personal and Other Information Newforma Collects
Through your interaction with and use of the Newforma websites and associated digital channels and Newforma products and services, Newforma will collect and be provided certain personal Information, which is information that identifies an individual or relates to an identifiable individual.
To request information from Newforma regarding products and services, register for a Newforma hosted event, or subscribe to Newforma communications, you need to provide data including your name, email address, phone number, company name, job title, primary industry, and business location. We may also collect your profession, street address, postal code whenever you apply to our career portal.
Providing this information is optional, however, this may impede your ability to complete certain actions.
Other Information
Newforma may also collect other information through your interaction with and use of Corporate Sites. Other information may include, but is not limited to:
• Unique IDs such as a cookie placed on your computer, mobile or other device.
• Internet Protocol address (“IP Address”) and information derived from your IP address such as your geographic location.
• Information about your devices such as information contained in HTTP headers or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of “apps” on your mobile devices, screen resolution, and your preferred language.
• Behavioural data about your usage of the Newforma website and associated digital channels, such as webpages clicked, websites and content areas visited, date and time of activities and products.
• The web search you used to locate and navigate to the Newforma website and associated digital channels.
• Our mobile applications collect your image information from uploaded images.
Categories of Personal Information We Collect or is Provided to Us
We collect and are provided account and registration information when users create or access Newforma products and services.
Depending on your relationship with us, we may collect:
Identifiers: Name, username, email address, postal address, IP address
Professional Information: Employer, department, job title
Account Information: Login credentials, account preferences
Device Information: Device identifiers, browser type, operating system
Usage Information: Product interactions, website activity, analytics data
Communications: Support requests, correspondence, survey responses
Geolocation Data: Approximate location derived from IP address or device settings
Recruitment Information: CVs, employment history, qualifications
Payment Information: Billing details and transaction information
Customer Content: Information uploaded or processed within Newforma products
AI interactions and generated information: prompts, questions, uploaded or retrieved content, generated responses, feedback and associated usage information, where these contain personal information
Sources of Personal Information
We collect or process personal information:
• Directly from you;
• From your employer or organization;
• Through your use of our websites, applications and services;
• From third-party business partners;
• From publicly available sources;
• From social media platforms where permitted by law;
• From analytics, advertising, and marketing providers.
Section B. How Newforma Collects Data
Newforma collects or is provided personal information directly from you, automatically through your use of our websites, applications and services, and from third parties as described in this Privacy Notice.
Data Collected Through Cookies and Similar Technologies on Corporate Sites
We use cookies, pixels, software development kits (SDKs), local storage technologies and similar technologies to operate our websites and services, improve functionality, analyse usage, personalise content, and support advertising and marketing activities.
Cookies and similar technologies may be categorised as:
• Strictly Necessary Cookies
• Functional Cookies
• Analytics Cookies
• Advertising Cookies
• Social Media Cookies
Where required by applicable law, we obtain your consent before placing non-essential cookies or similar technologies on your device.
You may manage your cookie preferences through our cookie preference centre, where available, or through your browser settings. Please note that disabling certain cookies may affect the functionality of our websites or services.
Additional information regarding the cookies and similar technologies we use, including their purposes and retention periods, is available in our Cookie Notice.
Analytics and Usage Information
We and our service providers may automatically collect information regarding how users interact with our websites, applications and services, including:
• Pages viewed;
• Features and functionality used;
• Links clicked;
• Date and time of access;
• Session duration;
• Referring websites and URLs;
• Search terms used to locate our websites;
• Device and browser information;
• Application performance information;
• Diagnostic and error reporting information.
We use this information to provide, maintain, secure, troubleshoot, improve and optimise our websites, applications and services, analyse trends, understand user engagement, and support business operations.
Web Beacons, Pixels and Similar Technologies
We may use web beacons, pixels, tags and similar technologies on our websites, applications and email communications.
These technologies may be used to:
• Measure website traffic and engagement;
• Understand how users navigate our websites and services;
• Evaluate the effectiveness of marketing campaigns;
• Determine whether emails have been opened or links clicked;
• Support analytics, advertising and personalisation activities;
• Improve the performance and usability of our websites and services.
Information collected through these technologies may be combined with other information we hold about you where permitted by applicable law.
Social Media Features
Our Corporate Sites may include social media features, widgets, plug-ins and sharing tools provided by third-party social media platforms.
These features may collect information such as your IP address, browser information, pages visited and interactions with the feature. They may also set cookies or similar technologies to enable functionality and collect usage information.
Your interactions with these features are governed by the privacy notices and terms of the applicable social media providers.
Mobile Applications for Product Sites
When you use our mobile applications, we and our service providers may collect information relating to your use of the applications, including:
• Device identifiers;
• Operating system information;
• Mobile network information;
• Application usage data;
• Diagnostic and performance information;
• Crash reports and error logs;
• Application configuration settings;
• Approximate location information where enabled by the user.
Where a mobile application includes functionality requiring access to location data, images, camera functionality or other device features, we will request permission where required by applicable law.
We use information collected through mobile applications to provide, maintain, secure, support and improve our applications and related services.
Information Received from Third Parties
We may receive personal information about you from third-party sources, including:
• Business partners;
• Marketing and lead generation providers;
• Analytics providers;
• Social media platforms;
• Publicly available sources;
• Event organisers;
• Customers and authorised users of our services.
Single Sign-On and Third-Party Authentication Services
Where available, you may choose to access certain Newforma services using third-party authentication providers such as Microsoft, OpenID Connect providers, or other identity providers.
When you choose to use such services, the authentication provider may share certain information with Newforma, such as your name, email address, organisation, user identifier and other information authorised by you through your account settings with that provider.
The collection, use and disclosure of information by the authentication provider is governed by that provider’s privacy notice and terms.
For further information regarding the categories of personal information collected, the purposes for which personal information is processed, and the categories of recipients with whom personal information is disclosed, please refer to Sections A and C of this Privacy Notice.
Section C. How Newforma Uses Your Data
Newforma uses the data we have about users to provide and personalize, including with the help of automated systems and inferences we make, our experience so that it can be more relevant and useful to users.
Legal Bases for Processing
Where required by applicable law, including the European Economic Area (“EEA”), United Kingdom (“UK”), and similar jurisdictions, Newforma processes personal information only where a lawful basis applies.
Depending on the circumstances, we may process personal information:
• To perform a contract with you or your organization;
• To comply with legal obligations;
• To pursue our legitimate business interests, provided those interests are not overridden by your rights and freedoms;
• Based on your consent;
• To establish, exercise, or defend legal claims;
• To protect the vital interests of individuals.
Newforma uses the Personal Information it collects via Corporate Sites to:
• Tailor Marketing to Your Needs: Newforma may use your personal and other information to notify you about new product releases and service developments, and to advertise Newforma’s products and services in accordance with this policy. Your website visit, marketing experience, and communications may be tailored to your interests based on your personal information.
• Profiling and Analytics: We may use analytics tools, customer relationship management systems, and other technologies to better understand user preferences, improve our products and services, personalize communications, and assess engagement with our marketing activities. We do not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
• Respond to Your Requests: Newforma will also use personal information in order to respond directly to your information requests including website inquiry forms, emails, and phone calls.
• Provide Support or Other Services: Certain Newforma service providers offer training, implementation and work process consulting to our customers. We share personal contact information with these consultants when they are assigned to a customer or prospect.
• Exposure: Many Newforma users gain valuable professional and commercial exposure by being included in lists on the Newforma website or in a Newforma Customer Community that identify individuals who have recognized credentials or skills. Newforma makes this information available publicly to users of its website as a service to the individual. If you are eligible to be included in such a list but do not wish your personal information to be included, please contact Newforma at the location identified under the heading Contacting Us, below, or in the alternative, please contact us at Privacy@Newforma.com
• Customer Community: Newforma provides a Newforma Customer Community for use by its customers. Participation is voluntary and it is very likely that personal information will be exposed to other members of these discussion forums if you participate. Some users prefer to participate using pseudonyms, but company/business email addresses are required. Unless required by applicable law, Newforma takes no responsibility for maintaining the privacy of any personal information you make available to members of any Newforma supplied discussion forum. You are solely responsible for maintaining the secrecy of your passwords and similar information.
• Interact with You on Third Party Social Networks: Newforma may use your personal information to interact with you on third party social networks. Newforma’s interactions with you on a third-party social network would be subject to that network’s privacy policies and terms of use.
• Post Testimonials: We post testimonials on the Newforma website and other digital channels that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name, company name, job title and testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@newforma.com .
• Advertising: We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third-party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising, please contact us at privacy@newforma.com . Please note you will continue to receive generic ads.
• Career Services: We process your personal data when you apply and provide your personal information on our career website. We may perform employment related background checks.
Sharing
Newforma does not sell personal information for monetary consideration. We may disclose personal information to service providers, affiliates, professional advisers, regulators, and other recipients described in this Privacy Notice for the purposes outlined herein.
Service Providers
We may transfer information to, and maintain and process such information, directly or indirectly in one or more databases in jurisdictions outside the jurisdiction in which you are located.
We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us.
Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal information directly to a third party not otherwise described herein. If you do not wish to receive information about additional Newforma products or services or those of its partners and other companies, please let us know (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails or you may contact us directly at Privacy@Newforma.com.
Children’s Privacy
Newforma products and services are intended for business and professional users and are not directed to children.
We do not knowingly collect personal information from children below the age at which parental consent is required under applicable law.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.
Categories of Recipients
We may disclose personal information to:
(a) In respect of Corporate Sites:
• Customer relationship management providers;
• Marketing automation providers;
• Analytics providers;
• AI model, inference and related technology providers;
• Customer support providers;
• Professional advisers;
• Payment processors;
• Recruitment service providers;
• Security and fraud prevention providers;
• Government authorities where required by law;
• Affiliates within the Newforma corporate group.
(b) In respect of Product Sites:
• Cloud hosting providers;
• Government authorities where required by law;
• Affiliates within the Newforma corporate group;
• AI model, inference and related technology providers;
• Support and analytic tool providers.
Artificial Intelligence
We may use artificial intelligence technologies (“AI”) within our products and services and to support our business operations. Depending on the relevant service or activity, these technologies may assist with searching, organising, classifying and summarising information; generating responses and other content; responding to support enquiries; detecting security threats; and analysing service performance.
Personal information processed through these technologies may include information contained in prompts, questions, uploaded documents and other submitted content, information retrieved from the relevant customer environment to respond to a request, generated responses, user feedback, and associated account, usage and diagnostic information. The information processed depends on the functionality used and the information made available to it.
Where we process personal information through AI on behalf of a customer, we do so in accordance with that customer’s documented instructions and the applicable customer agreement, including its data processing and AI terms. This Privacy Notice does not expand our contractual rights to use customer information or authorise processing outside those instructions.
Where we use AI for purposes for which we act as controller, we process personal information for the relevant purposes described in this Privacy Notice and on an applicable lawful basis. Further information about particular uses, including the information involved, applicable retention periods and available controls, will be provided through the relevant service or a supplementary privacy notice where appropriate.
We may engage third-party providers of AI models, hosting and related technology to support these activities. Where those providers process personal information on our behalf, they are subject to contractual restrictions concerning its use, confidentiality and security. Where they process customer information as subprocessors, the applicable data processing agreement and subprocessor arrangements also apply.
AI-generated responses may be inaccurate or incomplete, including where they contain information about individuals. Users should review outputs before relying on them. Privacy requests concerning information processed on behalf of a customer should be directed to that customer; requests concerning processing for which Newforma acts as controller may be sent to privacy@newforma.com
We do not use customer content, including personal information contained in prompts, uploaded materials or outputs, to train or retrain AI models, or permit our AI providers to do so, unless the relevant customer has expressly authorised that use in writing under the applicable agreement. Any authorised use remains subject to applicable data protection law, the customer’s documented instructions and any additional transparency requirements.
Section D. International Privacy Rights for Corporate Sites
Newforma is committed to providing individuals with meaningful control over their personal information. Depending on your location and applicable law, you may have certain rights regarding the personal information we collect and process about you.
Privacy Rights
Subject to applicable law, individuals may have the right to:
• Request access to personal information we hold about them;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of personal information in certain circumstances;
• Request restriction of, or object to, certain processing activities;
• Withdraw consent where processing is based on consent;
• Request portability of personal information in a structured, commonly used and machine-readable format;
• Obtain information regarding the categories of personal information collected, used, disclosed or otherwise processed;
• Opt out of certain forms of processing, including targeted advertising, profiling, sharing or sale of personal information where applicable;
• Lodge a complaint with a competent supervisory authority or regulator.
EEA, UK and Swiss Rights
Individuals in the EEA, UK and Switzerland have the rights described above. They may also have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects, except where permitted by law.
Where Newforma relies on legitimate interests as a legal basis for processing, individuals may request further information regarding the balancing of those interests against their rights and freedoms.
California Privacy Rights
Additional Information for California Residents
California residents have the rights described above and the additional rights set out below under the CPRA.:
• Opt out of the sale or sharing of personal information;
• Limit the use and disclosure of sensitive personal information where applicable;
• Not be discriminated against for exercising your privacy rights.
Notice of Collection
In the preceding 12 months, Newforma has collected the categories of personal information described in the section entitled “Categories of Personal Information We Collect or is Provided to Us.”
We collect and process personal information for the business and commercial purposes described in the section entitled “How Newforma Uses Your Data.”
We disclose personal information to the categories of recipients described in the section entitled “Categories of Recipients.”
Sale and Sharing of Personal Information
Newforma does not sell personal information for monetary consideration. However, certain advertising, analytics and marketing activities may constitute “sharing” under California law. California residents may exercise their right to opt out of such sharing where applicable.
Sensitive Personal Information
Newforma does not use or disclose sensitive personal information for purposes that would require a right to limit under California law.
Authorized Agents
California residents may designate an authorized agent to submit requests on their behalf. We may require verification of the agent’s authority and the identity of the individual making the request.
Non-Discrimination
• Newforma will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA , we will not:
Deny you goods or services.
• Charge you different prices for goods or services, whether through denying benefits or imposing penalties
• Provide you with a different level or quality of goods or services to the consumer
Threaten you with any of the above
Brazil Privacy Rights
If you are located in Brazil, you may have rights under Brazil’s General Personal Data Protection Law (Lei Geral de Proteção de Dados Pessoais – Law No. 13,709/2018) (“LGPD”), including the right to:
• Obtain confirmation of whether personal information is being processed;
• Access personal information held about you;
• Correct incomplete, inaccurate or outdated personal information;
• Request anonymisation, blocking or deletion of personal information processed in violation of applicable law;
• Request portability of personal information where applicable;
• Obtain information regarding entities with which personal information has been shared;
• Obtain information regarding the possibility of withholding consent and the consequences of doing so;
• Withdraw consent where processing is based on consent;
• Request deletion of personal information processed based on consent, subject to applicable legal obligations;
• Submit complaints to the Brazilian National Data Protection Authority (ANPD).
Where required by Brazilian law, Newforma will identify the applicable legal basis relied upon for processing personal information, including consent, contract performance, compliance with legal obligations, legitimate interests, protection of credit, exercise of legal rights, or other lawful bases recognised under the LGPD.
Canadian Privacy Rights
If you are located in Canada, you may have rights under the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable provincial privacy legislation, including the privacy laws of Quebec, Alberta and British Columbia.
Subject to applicable law and any permitted exceptions, you may have the right to:
• Obtain confirmation of whether we hold personal information about you and request access to that information;
• Obtain information about how your personal information has been used and the third parties to which it has been disclosed;
• Challenge the accuracy and completeness of your personal information and request appropriate corrections;
• Withdraw your consent to the collection, use or disclosure of your personal information, subject to applicable legal or contractual restrictions and reasonable notice; and
• Raise concerns about our privacy practices and submit a complaint to the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.
Where you withdraw consent, we will explain any consequences, including where withdrawal affects our ability to provide a requested product or service. Withdrawal does not prevent processing that is otherwise permitted or required by applicable law.
Additional Rights for Individuals in Quebec
If Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, applies to your personal information, you may also have the right to:
• Request rectification of personal information that is inaccurate, incomplete or equivocal, or request deletion where its collection, communication or retention is not authorised by law;
• Request that computerised personal information collected from you be provided in a structured, commonly used technological format and, at your request, communicated to another person or body authorised by law to collect it. This right excludes information created or inferred from your personal information and is subject to applicable statutory limitations;
• Request that we cease disseminating your personal information, de-index a hyperlink associated with your name, or re-index such a hyperlink, where the conditions prescribed by applicable law are satisfied; and
• Submit a complaint or, where applicable, request a review by the Commission d’accès à l’information du Québec.
Where we use your personal information to make a decision based exclusively on automated processing, we will inform you no later than when we communicate that decision. On request, we will provide information about the personal information used, the reasons and principal factors and parameters leading to the decision, and your right to have the information corrected. You will also have an opportunity to submit observations to a member of our personnel who is able to review the decision.
Canadian privacy requests and complaints may be submitted to privacy@newforma.com, marked for the attention of Kevin Murray, Chief Operating Officer.
Australian Privacy Rights
If you are located in Australia, you may have rights under the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
Subject to applicable law and any permitted exceptions, you may have the right to:
• Request access to personal information we hold about you;
• Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading;
• Request that we associate a statement with your information recording a disputed correction where we decline to make the correction;
• Deal with us anonymously or using a pseudonym where practicable and where identification is not required or authorised by law;
• Request that we stop using or disclosing your personal information for direct marketing and, where applicable, identify the source of that information; and
• Complain about our handling of your personal information.
Requests and complaints may be submitted to privacy@newforma.com. We will assess the matter, investigate where appropriate and communicate our response within a reasonable period. Where we refuse an access or correction request, we will provide written reasons, except where it would be unreasonable to do so, and explain the available complaint mechanisms.
If you are dissatisfied with our response to a privacy complaint, or we have not responded within a reasonable period, you may complain to the Office of the Australian Information Commissioner.
Singapore Privacy Rights
If you are located in Singapore, you may have rights under the Personal Data Protection Act 2012 (“PDPA”).
Subject to applicable law and any permitted exceptions, you may have the right to:
• Request access to personal information about you that is in our possession or under our control;
• Request information about how that personal information has been or may have been used or disclosed during the year preceding your request;
• Request correction of an error or omission in your personal information;
• Withdraw consent, including consent deemed to have been given under the PDPA, to the collection, use or disclosure of your personal information by giving reasonable notice; and
• Raise concerns about our compliance with the PDPA and submit a complaint to the Personal Data Protection Commission.
Where you withdraw consent, we will inform you of the likely consequences, including any effect on our ability to provide a requested product or service. We will cease, and require our data intermediaries and agents to cease, the relevant collection, use or disclosure unless it is otherwise required or authorised by applicable law.
Requests and complaints may be submitted to privacy@newforma.com, marked for the attention of Kevin Murray, our Chief Operating Officer. We will respond as soon as reasonably possible and provide any notification of additional time required in accordance with applicable law.
Other U.S. State Privacy Rights
Residents of certain U.S. states, including Colorado, Connecticut, Virginia, Texas, Oregon, Montana, Delaware, New Jersey and other states that have enacted comprehensive privacy legislation, may have rights substantially similar to those described in the Privacy Rights section above, including rights of access, correction, deletion, portability and opt-out. Certain states also provide appeal rights, which will be explained in our response to your request.
Where required by applicable law, individuals may also have the right to appeal a decision relating to a privacy rights request. Information regarding any applicable appeals process will be provided in our response to the request.
Submitting Privacy Requests
Requests relating to privacy rights may be submitted by emailing privacy@newforma.com. We may request additional information necessary to verify identity before fulfilling a request. We will respond within the timeframes required by applicable law. Where a request cannot be fulfilled, we will explain the reasons for the decision and provide information regarding any available appeal rights.
Section E. Third Party Sites and Privacy
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. Newforma is not responsible for the content or privacy practices of any non- Newforma website. Please review the privacy policy of such other sites before providing them with your personal information.
Section F. Technical Support and Privacy
Information Collected in Connection with Technical Support and the Use of that Information
Generally, Newforma’s technical support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. Newforma may use this contact information to respond to support inquiries and/or to request additional information from the customer. Occasionally Newforma must obtain files and/or model information to assist it in diagnosing a customer’s technical support issues. Any information provided will be treated as confidential and will only be used strictly for the purpose of resolving the open issues in question.
Newforma may also elect to share an unidentifiable subset of file information provided by a customer with a licensor of technology that is included in the Newforma product if Newforma considers that appropriate to assist it in diagnosing or resolving a customer problem. Newforma may also request permission from a customer to retain copies of specific customer files in the data set that it uses to conduct regression tests and other tests of later releases of the Newforma software.
Newforma Remote Diagnosis
For those customers with difficult-to-diagnose issues, Newforma uses commercially available online meeting software such as Teams that enables Newforma to view a customer’s computer remotely via the internet in real-time. This functionality is used only when authorized by the customer and while the customer is at the computer. The functionality enhances the customer’s ability to explain and “show” the problem being experienced. Newforma technical support personnel may initiate an online meeting with a customer to view the customer’s system and, with the customer’s permission, temporarily control it for support purposes. The customer may revoke that permission or terminate the remote connection at any time. If at any time during this session the customer wishes to terminate the remote connection, the customer may do so and the Newforma technical support personnel will no longer be able to view or access the customer’s system. Newforma treats all information it receives during a remote support session as confidential and proprietary customer information received for technical support purposes (see Information Collected in Connection with Technical Support and the Use of that Information above).
Usage Feedback and Licensing Reporting
The Newforma products include a usage feedback and license reporting capability which sends reliability and usage information to Newforma via an encrypted connection. This data is used for support, quality and product improvement purposes to help give Newforma an idea of the relative use of features within its products and to enable Newforma to track compliance with your current subscription license. The data does not include any information that could be used to re-create proprietary customer information. If you have any questions or concerns, please contact us as indicated below under the heading Contacting Us.
Section G. Additional Privacy Topics
Security
We use commercially reasonable technical and organizational safeguards to protect the security of all information and, where possible, conform to industry best practices. As effective as current encryption and other security technology is, however, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information which users supply will not be intercepted while being transmitted to us over the Internet. If you have any questions about the security of your personal information, please contact us at Privacy@Newforma.com
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Notice, including:
• Providing products and services;
• Maintaining customer relationships;
• Complying with legal and regulatory obligations;
• Resolving disputes;
• Enforcing agreements;
• Protecting our legal rights.
Retention periods vary depending on the nature of the information, the purpose for processing, contractual obligations, and applicable legal requirements.
International Data Transfers for Corporate Sites
As a global organization, Newforma may transfer personal information to countries outside the jurisdiction in which the information was originally collected.
Where required by applicable law, we implement appropriate safeguards for international transfers, including, but not limited to:
• European Commission Standard Contractual Clauses;
• UK International Data Transfer Addendum;
• Adequacy decisions issued by competent authorities;
• Contractual protections and security measures designed to provide equivalent levels of protection.
Individuals may contact us for additional information regarding applicable transfer safeguards.
Changes to this Notice
Newforma may change this Privacy Notice from time to time. Any changes will be posted to this site, so we encourage you to review our Privacy Notice from time to time. If we make any material changes, we will notify you by means of a notice on this website. We encourage you to periodically review this page for the latest information on our privacy practices.
Complaints
If you are located in a jurisdiction providing such rights, you may lodge a complaint with the competent data protection authority if you believe your personal information has been processed in violation of applicable law.
We encourage individuals to contact us first so we may attempt to resolve concerns directly.
Contacting Us
For additional information about us, our website or this Privacy Notice, or wish to inquire about our privacy practices, please feel free to contact us.
Email: privacy@newforma.com
Newforma Germany GmbH: Marienplatz 17, 80331 München, Germany — +49 89 262 018 96
Newforma Asia Pacific Pte Ltd: 1 Kallang Junction, Level 6 Vanguard Campus, Singapore 339263 — +65 2 8001 6130
